05 Jan '16, 9am

New post: Dealing with Difficult Passengers

Dealing with Difficult Passengers Published: December 30, 2015 If you make one resolution this year, it should be to ensure that you stay safe while you’re driving your cab! Although most passengers are perfectly friendly, and just want some help getting to their destination, sometimes you can encounter the drunk, disorderly or downright rude people. Here are a few tips for dealing with them. Stay Calm However rowdy people may get, it’s vitally important that you don’t lose your temper as that could ultimately lead to far bigger problems – wherever possible, you want to deescalate a situation. If you’re concerned about not getting paid it may be tempting to try and put your foot down: remember that it’s one thing to be assertive and another to put yourself at risk. Be Clear and Consistent If possible, give a clear idea of how much the trip will cost before you set off, ens...

Full article: https://www.insuretaxi.com/2015/12/dealing-with-difficult...

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