30 Mar '13, 9pm

Careers - Call Centre Operations Manager

To operationally manage Addison Lee's 24-hour, 365 day a year Call Centre. Based in Warren Street in Central London, the Call Centre comprises 100 seats and employs around 300 Agents across varying shifts. The successful candidate will be responsible for delivering an exceptional level of service to our varied client base by ensuring that productivity and profitability targets are achieved. The Call Centre Operations Manager will be responsible for the review and optimisation of working processes to ensure the Call Centre is running at maximum efficiency.

Full article: http://www.addisonlee.com/careers/vacancies/read/call-cen...

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